Communicating with students can be challenging
Institutions struggle with timely delivery of messages in students’ preferred applications.1, 2
- Texting: 50%
- Social media: 35%
- Email: 12%
- Phone: 2%
The sheer volume of messages are daunting and can subvert successful matriculation and graduation.
A recent study from a major US university found students:
- Required to navigate more than 50 online portals
- Resolve nearly 100 types of registration holds
- Read and respond to more than 400 emails in an academic year
CY2 Connect
Connect is an easily implemented platform that supports student communications from PeopleSoft Campus Solutions to virtually any mobile-based, student facing application:
- Canvas
- ModoLabs
- SMS
- Chatbot/Digital Assistant
- Microsoft Teams
- Slack
Modo Labs
SMS
Teams
Easy, Reliable, Secure Communications
Key Elements:
- SaaS hosted application
- Institution defined, event driven communications
- Real-time and batch sending
- Institution defined student groups
- 1-to-1 messaging to students
- Students opt-in to their preferred channel
- Institutions can require specific always-on channels
