Student Communications Platform

Communicating with students can be challenging

Institutions struggle with timely delivery of messages in students’ preferred applications.1, 2
  • Texting: 50%
  • Social media: 35%
  • Email: 12%
  • Phone: 2%

The sheer volume of messages are daunting and can subvert successful matriculation and graduation.

A recent study from a major US university found students:

  • Required to navigate more than 50 online portals
  • Resolve nearly 100 types of registration holds
  • Read and respond to more than 400 emails in an academic year

“It reminded a lot of my friends and me to register for classes which is very helpful since some students forget about registration dates.”

CY2 Connect

Connect is an easily implemented platform that supports student communications from PeopleSoft Campus Solutions to virtually any mobile-based, student facing application:

  • Canvas
  • Mobile App
  • SMS
  • Chatbot/Digital Assistant
  • WhatsApp
  • Microsoft Teams
  • Slack

Mobile App



Student Lifecycle Use Cases


Event reminders
Application completion


Summer Melt

Student Support

Mental Health
At-Risk Advisement

Career / Workforce

Job fairs


Donations / Benefits

More personalized messages:

  • Incompletes
  • Discontinuation
  • Course Repeats
  • Not enrolled
  • Grad Check
  • Course-specific Tutoring and Supplemental Instruction
  • Holds unrelated to Registration
  • Nearing Graduation Intervention
    – The Last Mile

Identifies and contacts students nearing the end of their degree progress and:

  • Offers advising assistance
  • Mentoring
  • Hold resolution assistance
  • Career Opportunities

Channel Matrix

  • Students opt-in to their preferred Channels
  • Real-time and batch send
  • PeopleSoft Event Trigger driven
  • Selective “Always-on Channels” eliminate non-delivery
  • Institution defined Student Groups, ie. incoming freshmen, graduating seniors
Channel Matrix
Example of Institution Channel Options


Architecture of Connect

Key Elements:

  • SaaS hosted application
  • Institution defined, event driven communications
  • Real-time and batch sending
  • Institution defined student groups
  • 1-to-1 messaging to students
  • Students opt-in to their preferred channel
  • Institutions can require specific always-on channels