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Student Communications Platform

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Communicating with students can be challenging

Institutions struggle with timely delivery of messages in students’ preferred applications.1, 2
  • Texting: 50%
  • Social media: 35%
  • Email: 12%
  • Phone: 2%

The sheer volume of messages are daunting and can subvert successful matriculation and graduation.

A recent study from a major US university found students:

  • Required to navigate more than 50 online portals
  • Resolve nearly 100 types of registration holds
  • Read and respond to more than 400 emails in an academic year

1. Inside Higher Ed – Read and Unread.

2. The Ithacan – Lack of communication is detrimental to students.

“It reminded a lot of my friends and me to register for classes which is very helpful since some students forget about registration dates.”

- Student Feedback

CY2 Connect

Connect is an easily implemented platform that supports student communications from PeopleSoft Campus Solutions to virtually any mobile-based, student facing application:

  • Canvas
  • Mobile App
  • SMS
  • Chatbot/Digital Assistant
  • WhatsApp
  • Microsoft Teams
  • Slack

Mobile App

CY2 University Phone 1
CY2 University Phone 2
CY2 University Phone 3
CY2 University Phone 4
CY2 University Phone 5

SMS

SMS-FAFSA_1-with-phone-1.png
SMS-FAFSA_2-with-phone-1.png
SMS-FAFSA_3-with-phone-1.png

Teams

Connect_Ada_Teams_1.png
Connect_Ada_Teams_2.png
Connect_Ada_Teams_3.png

Student Lifecycle Use Cases

Recruitment

Event reminders
Application completion

Enrollment

Payments
Housing
Summer Melt

Student Support

Mental Health
At-Risk Advisement

Career / Workforce

Job fairs
Networking

Alumni

Meetups
Donations / Benefits

More personalized messages:

  • Incompletes
  • Discontinuation
  • Course Repeats
  • Not enrolled
  • Grad Check
  • Course-specific Tutoring and Supplemental Instruction
  • Holds unrelated to Registration
  • Nearing Graduation Intervention
    – The Last Mile

Identifies and contacts students nearing the end of their degree progress and:

  • Offers advising assistance
  • Mentoring
  • Hold resolution assistance
  • Career Opportunities

Channel Matrix

  • Students opt-in to their preferred Channels
  • Real-time and batch send
  • PeopleSoft Event Trigger driven
  • Selective “Always-on Channels” eliminate non-delivery
  • Institution defined Student Groups, ie. incoming freshmen, graduating seniors
Channel Matrix
Example of Institution Channel Options

Architecture

Architecture of Connect

Key Elements:

  • SaaS hosted application
  • Institution defined, event driven communications
  • Real-time and batch sending
  • Institution defined student groups
  • 1-to-1 messaging to students
  • Students opt-in to their preferred channel
  • Institutions can require specific always-on channels

 

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